Privacy Policy

This Privacy Policy describes how Acton Sales Australia collects, uses, and protects your personal information when you visit our website or interact with us online or offline.

 

Who we are

Acton Sales Australia is an Australian distributor and wholesaler of specialty products, supplying both business (B2B) and retail (B2C) customers across Australia.

Our website address is: https://actonsales.com.au

 

What personal data we collect and why

 

General enquiries

When you contact us via our website, email, phone, or contact forms, we may collect information such as your name, email address, phone number, business name, and message content so we can respond to your enquiry.

 

B2B accounts and wholesale customers

If you apply for or hold a wholesale or trade account with Acton Sales Australia, we may collect additional information including:

  • Business name and trading name
  • ABN or ACN
  • Business address and delivery addresses
  • Contact person details
  • Billing and invoicing information
  • Credit account or payment terms information (if applicable)

This information is collected to assess account applications, manage orders, process payments, comply with legal and accounting obligations, and maintain our business relationship.

 

Purchases and order fulfilment

When you place an order (online or offline), we collect the information required to process and deliver your order, including contact details, delivery address, and payment information.

 

Email marketing

If you make a purchase or opt in to our mailing list, we may use your email address to send you updates about products, brands we distribute, order information, and special offers.
You can unsubscribe at any time using the link provided in our emails.

 

Comments

If comments are enabled and you leave a comment on our website, we collect the data shown in the comments form, along with your IP address and browser user agent string to help with spam detection.

An anonymised string (hash) created from your email address may be shared with the Gravatar service to check if you use it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/. Once your comment is approved, your profile picture may be visible publicly next to your comment.

 

Media

If you upload images to the website, please avoid uploading images with embedded location data (EXIF GPS), as visitors can download and extract this information.

 

Cookies

We use cookies to improve your experience on our website. These may include:

  • Comment cookies: If you leave a comment, you may opt to save your name, email address, and website. These cookies last for one year.
  • Login cookies: If you log in, cookies are used to retain your login and display preferences. Login cookies last for two days, and screen option cookies for one year. Selecting “Remember Me” extends login cookies to two weeks.
  • Editor cookies: If you edit or publish content, a temporary cookie may be saved. It contains no personal data and expires after one day.

 

 

Embedded content from other websites

Content on this site may include embedded content (such as videos, images, or articles). Embedded content behaves in the same way as if you visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content if you are logged into their platform.

 

Analytics

We use website analytics tools (e.g., Google Analytics) to understand how visitors interact with our site. These tools collect information such as your IP address, browser type, referring site, and the date/time of your visit.

 

 

Who we share your data with

We do not sell your personal information. 

We may share your data with trusted third-party service providers who assist us in operating our business, including:

  • Payment gateways
  • Shipping and logistics providers
  • Website hosting and IT service providers
  • Email marketing platforms
  • Accounting and invoicing systems

These providers are only given access to the information necessary to perform their services and are required to handle your data securely.

 

 

How long we retain your data

  • Order, invoicing, and transaction records are retained as required under Australian taxation and accounting laws.
  • Wholesale and trade account information is retained for the duration of the business relationship and for a reasonable period afterward.
  • Contact form submissions may be retained for customer service and business record purposes.
  • Comments and their metadata may be retained indefinitely.

 

 

Your rights over your data

You may request access to the personal information we hold about you or request that it be corrected or deleted, subject to legal and operational requirements.

To request access to or deletion of your data, please contact us using the details below.

 

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Your information may be stored on secure servers in Australia or in trusted overseas hosting environments that meet appropriate data protection standards.

 

 

How we protect your data

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. These measures include secure servers, encrypted communications (SSL), restricted access to information, and regular system updates.

 

 

Data breach procedures 

In the event of a data breach, we will comply with the Notifiable Data Breaches Scheme under Australian law, including assessing the breach and notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

 

 

Third parties we receive data from

We may receive information from third-party platforms such as Google, Meta, or other advertising and social media platforms when you interact with our ads or content, subject to those platforms’ privacy policies.

 

 

Automated decision-making and profiling

We do not use personal data for automated decision-making or profiling that produces legal or significant effects.

 

Industry regulatory disclosure requirements

Acton Sales Australia complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Acton Sales Australia
Email: admin@actonsales.com.au
Phone: (08) 8234 9099

 

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