Parts Replacement
Quality Guarantee and Replacement
Quality Guarantee
Dedicated to costumers’ complete satisfaction and standing behind the quality of our models we offer our customers a 1-year part replacement for all UGEARS models. Most retailers will not exchange or offer a refund on parts discovered damaged during the assembly process. Here, at UGEARS we handle things differently; our customers’ complete satisfaction and positive experience are at most importance.
We recommend that you inspect your kit shortly after the purchase and before starting assembly. Should a part of your kit be broken or becomes broken, we will replace the part with an identical item at our expense.
Follow the steps outlined in PART REPLACEMENT to submit a request.